KiwisTreasure Casino Privacy Policy

At KiwisTreasure Casino, we are fully committed to protecting your personal data and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when you access our platform at kiwistreasure.com. Whether you are a new visitor exploring what KiwisTreasure has to offer or a registered player enjoying our pokies and live casino games, your privacy matters to us. Please read this document carefully to understand our practices regarding your personal data.

Who We Are

KiwisTreasure Casino is owned and operated by Baytree Interactive Ltd, registered in Guernsey (registration number 69691), located at Ground Floor, Kingsway House, Havilland Street, St Peter Port, Guernsey. Our platform is operated by Baytree (Alderney) Limited and forms part of the Super Group — a trusted network that includes well-known brands such as Betway, Jackpot City, Spin Casino, and Ruby Fortune. We hold an eGaming licence (Licence No. 155 C1, issued 15 December 2020) granted by the Alderney Gambling Control Commission, which governs our compliance with data protection and responsible gaming standards.

Information We Collect

Here at KiwisTreasure, we may collect the following categories of personal information when you register, make a deposit, or interact with our services:

• Full name, date of birth, and residential address
• Email address and phone number
• Username, password, and account preferences
• Payment information, including details related to Visa, Neteller, Apple Pay, Mastercard, Google Pay, Paysafecard, and Skrill transactions
• Gaming activity, transaction history, and session data
• Device information, IP address, browser type, and operating system
• Communications with our support team at kiwistreasure@playersupportcentre.com
• Responses to promotions, including bonus spin claims and loyalty rewards

How We Use Your Information

We at KiwisTreasure use your data for several core purposes, all of which are necessary to deliver a secure, compliant, and enjoyable gaming experience for players in New Zealand. Specifically, we use your information to:

• Verify your identity and age in accordance with our licensing obligations
• Process deposits in NZD and manage withdrawal requests, including via Neteller (instant) and Visa (1–3 business days)
• Deliver welcome bonuses, Daily Spins, Daily Bonuses, and Loyalty Club rewards
• Personalise your experience and tailor promotional offers every 24 hours
• Detect and prevent fraudulent activity, money laundering, and terms violations
• Provide customer support through our Live Chat and Help Centre at help.kiwistreasure.com
• Comply with applicable laws, regulatory requirements, and our Alderney gaming licence conditions
• Conduct internal analytics to improve our games, platform performance, and user interface

Legal Basis for Processing

Our KiwisTreasure platform processes your data under one or more of the following lawful bases: performance of a contract (to provide our gaming services), compliance with a legal obligation (AML, KYC, and licensing requirements), our legitimate business interests (fraud prevention, security, and service improvement), or your explicit consent where applicable. You always have the right to withdraw consent where processing is based on that ground alone.

Cookies and Tracking Technologies

When you visit our KiwisTreasure online casino, we use cookies and similar tracking technologies to enhance your browsing experience. These include session cookies (which expire when you close your browser), persistent cookies (which remain on your device), and analytics tools that help us understand how players navigate our site. We use this data to improve load times, personalise content, and optimise our kiwis treasure casino nz platform for desktop and mobile browsers. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect functionality.

Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Our parent company, Super Group, and affiliated brands under strict data-sharing agreements
• Payment processors and financial institutions handling your NZD transactions
• Games Global (Microgaming network), our primary game provider, for technical service delivery
• Regulatory authorities, including the Alderney Gambling Control Commission, when required by law
• Identity verification and anti-fraud service providers for KYC compliance
• Analytics and marketing technology partners, subject to appropriate data protection agreements

All third parties we engage are contractually required to protect your data and use it solely for the purposes specified by us at KiwisTreasure.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period thereafter, as required by our regulatory and legal obligations. In most cases, we keep account records for a minimum of five years following account closure, in line with anti-money laundering legislation. When retention is no longer necessary or lawful, we securely delete or anonymise your data.

Your Rights

As a player using our KiwisTreasure Casino services, you have specific rights regarding your personal data. These include:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact our support team at kiwistreasure@playersupportcentre.com. We will respond to your request within the timeframe required by applicable law.

Security Measures

We at KiwisTreasure Casino implement industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include SSL encryption across all pages of kiwistreasure.com, secure payment gateways, two-factor authentication options, and regular internal security audits. While no system can guarantee absolute security, we are continuously working to strengthen our protections and maintain player trust.

Responsible Gaming and Data

Our KiwisTreasure platform takes responsible gaming seriously. We may use your data to identify patterns of play that indicate potential harm and to apply account-level protections such as deposit limits, cooling-off periods, or self-exclusion. This processing is conducted in your interest and forms part of our commitment to player wellbeing under our Alderney licence conditions.

Changes to This Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service offerings. When we make material changes, we will notify you via email or through a prominent notice on our KiwisTreasure online casino platform. We encourage you to review this page periodically to stay informed. Continued use of our services after any update constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to contact us. You can reach our support team via Live Chat on our website or by email at kiwistreasure@playersupportcentre.com. We are here to help and will respond to all privacy-related enquiries promptly and professionally.